Shipping and Ordering
Do prices include VAT?
All prices on our website are exclusive of VAT, this will be added at checkout so you can confirm the total amount prior to purchase.
Do you offer a guarantee?
We offer a 5 year construction guarantee and 2 year finish guarantee on all of our products.
What is the delivery process for a bateau bath?
Once your order has been dispatched you shall receive a text message from our courier with a tracking link. Another text message shall then follow the day before delivery with an estimated delivery time window. The 2-Man delivery team will be able to manoeuvre the box to any accessible location on the ground floor of your property. Each bath is packed securely within a plywood box to ensure safe transit and also protect against damage from any surrounding works that may be occurring on site. The box is palletised and also fitted with study handles either end to enable lifting by two able persons. We kindly request that all orders are checked within 72 hours of delivery so should any problems have arisen in transit, we are able to take this up with our courier. For non-UK deliveries, we recommend two people to be on site to receive and carry the bath.
What payment methods do you accept?
We accept Visa, MasterCard, Maestro and American Express. All payments are processed through Stripe, a PCI Level 1 Service Provider, which offers the highest grade of payment processing security.
How do I order a copper bath?
You can order our full range of products, including bathtubs of various finishes and other brassware, via the Witt and Berg website. In order to place an order on our website, first navigate to the item you would like to purchase. To see all the details of a product, click on the image to open the product page, where you will find additional images and information about that item. Select the desired finish for your item, then press “Add to Cart”. To complete your purchase, click on the cart icon in the upper right corner of the screen (or this may show as the current cart amount), and then click “checkout” at the bottom of the container. Fill in all necessary billing and shipping details and click “place order”. You will receive an invoice with your order confirmation email. If you have any questions or concerns regarding the checkout process, please contact customer service at firstname.lastname@example.org and we will be happy to assist in placing your order.
Can I order if I am not in the UK?
Yes, all of our products can be shipped internationally. We can ship anywhere in the world. All baths are securely packed in a palletised, plywood crate to protect them on long distances. For an accurate shipping quote, please contact us at email@example.com. Please note that delivery charges do not include import costs that may be due when the package reaches the country of destination.
Can I order via a trade account?
Yes, you can contact us regarding trade purchases by emailing firstname.lastname@example.org or calling (+44) 121 517 0236.
Should I have an overflow waste fitted for my bath?
All of our bathtubs can be fitted with an overflow waste kit. Many of our clients opt to have an overflow fitted for safety and possible property insurance requirements, to prevent flooding by draining water when it reaches a certain level. There is also the aesthetic appeal, adding an additional design touch to the bath. If you would like a waste kit fitted, you can select this as an additional option when you are adding a bathtub to your cart. You can view our range here, and these can also be ordered as a standalone accessory if you would like to fit one to an existing bathtub.
Do I need specialist fitting for a bateau bath?
No specialist fitting is required on our baths. Simply connect the waste kit to your outlet, within the space provided behind the skirt. Then run a bead of neutral cure silicon around the base of the bath and bed it into position. We recommend 2 people for manoeuvring our bathtubs.
Will a bateau bath be too heavy for my bathroom floor?
On average our baths weigh only 45kg. This is far lighter than their cast iron equivalents which weigh anywhere between 170-250kg and often require floor reinforcement.
Care and Maintenance
Do copper baths need to be kept dry?
For all of our metal finishes we recommend you rinse and wipe dry the inside surface of the bath after each use, using a soft microfibre cloth. This helps to prevent water marks that may appear over time. If you are looking for a lower maintenance bathtub, you might opt for an enamel interior which does not need to be dried.
How do I clean and care for a copper bath?
Each bath comes complete with a full care and maintenance kit containing instructions and the necessary materials to maintain your bath. To maintain a polished finish this will require hand polishing with a suitable polish and a soft microfibre cloth. The application of a suitable high temperature wax can be applied to enhance the beauty of the finish and provide a degree of protection against surface marking. For both Antique and Polished finishes, if customers choose to allow the natural ageing and patination process to develop in character, then there is very little maintenance required other than wiping the surface of the product dry with a soft microfibre cloth and washing occasionally with hot soapy water. Never use proprietary bathroom cleaners on the surface of a living finish product, as this will likely result in the removal of surface patination in an unsightly way. The application of a suitable high temperature wax can be applied to enhance the beauty of the finish and provide a degree of protection against surface marking.
Can I have a custom sized bath?
Should you have a specific size requirement, please contact us with your preferred unique measurements and we will handcraft a bespoke bath for you.
Can I have a custom bath colour?
If you are interested in a custom finish, please contact us and we will be happy to discuss this further with you.
Can I select a combination of finishes that aren’t listed?
If you can’t see the combination of finishes you would like on our website, don’t hesitate to contact us. All of our bathtubs are made to order, therefore we can accommodate for a variety of finishes.
What bath finishes can I have?
All of our finishes are available on both the interior as well as the exterior of the bath. This goes for all copper, brass, antique, nickel, enamel or coloured finishes. The choices are limitless and with such a wide array of finishes you can find the perfect combination for you. We also offer the majority of RAL colors as standard with a colour match option for custom orders.
Do copper baths retain heat?
Yes, and very well indeed! Copper is a conductor of heat, so you will get an even warmth throughout, and the bathtub will retain heat for longer than other bath materials. This applies to all of our finishes as the base material, either copper or brass, both conduct heat very well.