Frequently Asked Questions

What is the delivery process for a bateau bath?

Once your order has been dispatched you shall receive a text message from our courier with a tracking link. Another text message shall then follow the day before delivery with an estimated delivery time window.

The 2-Man delivery team will be able to manoeuvre the box to any accessible location on the ground floor of your property. Each bath is packed securely within a plywood box to ensure safe transit and also protect against damage from any surrounding works that may be occurring on site. The box is palletised and also fitted with study handles either end to enable lifting by two able persons.

We kindly request that all orders are checked within 72 hours of delivery so should any problems have arisen in transit, we are able to take this up with our courier.

For non-UK deliveries, we recommend two people to be on site to receive and carry the bath.