Shipping Policy

Domestic (UK) Shipping

Delivery of Small Items (e.g. Taps and Showers)

Domestic: 2-3 Day Service Trusted national courier, standard service includes delivery Monday - Friday between 8am - 5.30pm. Pre midday and Saturday services are available at additional cost. Delivery shall require a signature in person or delivery can left nearby/signed for by another, on customer request.

Please check your goods for completeness, correctness and quality within 72 hours from the receipt of the goods. Report any queries or issues supported by imagery to help resolve.

Delivery of Larger Items (e.g. Baths)

Domestic: 2-3 Day Service Our Trusted national courier, standard kerbside delivery service includes delivery Monday - Friday between 8am - 5.30pm. Pre midday and Saturday services are available at additional cost. Courier will not be liable to assist with unpacking or moving items into property. Copper baths are delivered in strong wooden crates to ensure damage free delivery and shall require a total of two able persons to carry. Courier shall call in the case of no answer at the property and can take direction if delivery is to be left or returned to local depot for re-delivery on another occasion. Re-delivery may carry an additional fee.

A typical vehicle size is a 12.5T lorry, with tail lift and pump truck. Please inform us if access for delivery is restricted or problematic. Failure to inform us may lead to a delay in delivery and a possible re-delivery fee. Any extra costs incurred for re-delivery shall be payable by the Consignee.

Please check your goods for completeness, correctness and quality within 72 hours from the receipt of the goods. Report any queries or issues supported by imagery to help resolve.